Privacy policy

Introduction

This policy explains how The Very Demure Shopping with Frimpomaa collects, uses, stores, and protects your information when you shop on this website. We handle personal information in line with Ghana’s Data Protection Act, 2012 (Act 843).

Who we are

The Very Demure Shopping with Frimpomaa is a Ghana business. Our pickup location is Madina Market, Right opposite Republic Bank, Madina, Accra.

Phone: 020 290 6231. Email: support@theverydemureshoppingwithfrimpomaa.com.

Information we collect

We collect information you give us to place and fulfil an order, or to contact us, including:

• Full name
• Phone number
• Email address
• Delivery address
• Order details
• Payment and transaction details
• Pickup or collector details, where you choose pickup by another person
• Information you send through returns, disputes, or the contact form

Payments are processed by Paystack. We do not store your card details.

How we use information

We use your information to process orders and payments, arrange delivery or pickup, let you track your order, handle returns, refunds and disputes, send order updates, answer enquiries, keep the website working, and help prevent fraud.

You can track an order with your order number and the email or phone number used at checkout.

We may send order updates by email and WhatsApp — for example payment confirmation, dispatch, ready for pickup, or a response to a return or dispute.

Third-party services

We share information only as needed with the services that help us run the shop, including:

• Paystack — payments
• Yango — delivery
• Cloudinary — product images
• Resend — email
• WhatsApp — order messages

Cookies

We use cookies and similar storage so the website can function — for example to keep your guest cart and complete checkout. We do not use this to create a customer account.

Security and retention

We take reasonable steps to protect your information. We keep order and customer records for as long as needed to fulfil orders, handle returns or disputes, and meet legal and accounting duties in Ghana.

Your rights

You may ask us what information we hold about you, or ask us to correct it, by contacting us. This website is not for children to place orders; purchases should be made by an adult.

We may update this policy. The current version will always be on this page.

Contact

For privacy questions:

• Phone: 020 290 6231
• Email: support@theverydemureshoppingwithfrimpomaa.com